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Tru By Hilton Albany Crossgates Mall Hotel, Albany

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From171US$ /night
Check-in
05Apr2025
Check-out
06Apr2025
Rooms and Guests2 Guests, 1 room
Key details

About the Hotel

1651 Western Avenue, Albany, New York, United States of America, NY 12203
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Room
Max:
4 persons
31 m² 
Bed options:
2 King Size Beds
Heating
Air conditioning
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King Room
Max:
2 persons
31 m² 
Bed options:
1 King Size Bed
Heating
Air conditioning
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King Room
Max:
2 persons
31 m² 
Bed options:
1 King Size Bed
Heating
Air conditioning
Check Prices
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Getting around

A list of all available modes of transport

City Center
Albany 5.6 mi
Airports
Albany International (ALB) 7.8 mi
Train
Albany-Rensselaer Amtrak 6.5 mi
Bus
Bus stop700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Allergy-free rooms
  • Elevator
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Pool tables

Services

  • Housekeeping
  • Stores/Commercial services

Dining

  • Snack bar
  • Bar/ Lounge area

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Board games

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • AM/FM alarm clock

Room decor

  • Curtains
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Location

1651 Western Avenue, Albany, New York, United States of America, NY 12203
Map view
1651 Western Avenue, Albany, New York, United States of America, NY 12203
Nearby
Shopping Area
Crossgates
1500 ft
Restaurants
El Charro Mexican Grill
1000 ft
1652 Western Ave
The Standard Restaurant & Lounge
1200 ft
1 Crossgates Mall Rd
Crispy Basil
1800 ft
1671 Western Ave 12203
Via Fresca
1400 ft
1666 Western Ave
Hana Japanese Steakhouse and Sushi Bar
2300 ft
1620 Western Ave
Orange Julius
1100 ft
120 Washington Ave Spc D 101
Starbucks
5000 ft
1 Crossgates Mall Rd Crossgates Mall B231

Reviews and Ratings

Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.8
Location
9.0
Service
7.4
Dining
5.0
Guest reviews
7.4/10
based on 5 reviews
8.3
8.3/10 based on 750 reviews
Ellen
United States of America, February  2025
7.4/10

I had a great experience at this hotel, with spacious and clean rooms that made my stay comfortable. It's located near a large mall with plenty of independent shops, which I loved exploring. However, the breakfast offerings were quite limited, and that was a bit of a letdown. The service was decent, although not exceptional, and the hotel could use a refresh in some areas.

Rooms
8.0
The rooms were spacious and very clean, making my stay quite comfortable.
Service
7.0
The service was decent, but I expected a bit more attention to detail.
Location
9.0
The hotel is located near a large mall and a plaza packed with food options, which was fantastic for my shopping and dining needs.
Dining
5.0
The breakfast options were limited, which was somewhat disappointing given the quality of everything else.
Facilities
6.0
Facilities were adequate but felt dated in some areas.
John
United States of America, December  2024
7.8/10

I had a pretty good experience at the hotel overall. The location is fantastic, right near a large mall filled with unique shops, and the rooms were clean and comfortable. However, the breakfast options were a bit limited, which was disappointing. Additionally, despite some areas being tidy, I found a few spots that could've used more attention during cleaning.

Rooms
8.0
The rooms were clean and comfortable, providing a nice space to relax after a day out.
Service
7.0
Service was helpful, but I felt some areas could be improved. The housekeeping could have been more attentive to detail.
Location
9.0
The hotel is conveniently located next to a large mall, which has a variety of independent shops to explore.
Dining
5.0
The breakfast options were too limited for my liking, which took away from the overall experience.
Facilities
7.0
The hotel offered decent amenities, but nothing particularly stood out as exceptional.
Ira
United States of America, December  2024
7.6/10

I had a pleasant stay at the hotel, which is conveniently located next to a large mall with plenty of shopping options. The rooms were spacious and well-kept, providing a comfortable atmosphere. However, the dining experience left me wanting a bit more variety, especially at breakfast. Overall, it's a solid choice, but there’s some room for improvement in the dining department.

Rooms
8.0
The rooms were spacious and clean, offering a comfortable stay.
Service
8.0
The service was quite good, with attentive staff ready to assist.
Location
9.0
The hotel is right next to a large mall, making it very convenient for shopping enthusiasts.
Dining
5.0
The breakfast options were somewhat limited, which was a bit disappointing.
Facilities
7.0
Facilities were decent, though nothing too extravagant.
Matt
United States of America, November  2024
7.2/10

My stay at the hotel was overall quite satisfying. The cleanliness and comfort of the rooms stood out, making for a pleasant experience. The location is fantastic, being right next to a large mall and various dining options. On the downside, the service could use some improvement, and I found the dining options to be somewhat lacking. The value for money is decent, but not perfect.

Rooms
8.0
The rooms were clean and very comfortable, which contributed positively to my stay.
Service
7.0
While the staff was friendly, I felt that the service could have been more prompt and attentive.
Location
9.0
The hotel is in a great location, right next to a very large mall and close to a plaza with plenty of food options.
Dining
5.0
I found the dining experience to be lacking, particularly in variety during breakfast.
Facilities
7.0
The facilities were fine, but nothing stood out as exceptional.
Bobby
United States of America, October  2024
7.0/10

I had a decent stay at the hotel, which is conveniently located near a large mall and several places to eat. The rooms were comfortable and clean, though I wished they were a bit more spacious. The breakfast options were quite basic, which was a letdown. Overall, it was worth the price, but don't expect anything too extravagant.

Rooms
7.0
The rooms were comfortable and clean, but I found them to be a bit on the small side.
Service
8.0
The service was quite good, with attentive staff who were always ready to help.
Location
9.0
The hotel is close to a large mall and many dining options, making it very convenient.
Dining
5.0
Breakfast options were quite basic and could use some variety.
Facilities
6.0
The amenities were satisfactory, but nothing stood out as exceptional.
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Check-in
05Apr2025
Check-out
06Apr2025
Rooms and Guests2 Guests, 1 room